Friday October 29, 2004

AOL Gets Personal

A few months ago, I had to do some work on the road, so I signed up for an AOL trial. I forgot to cancel it, so it showed up on my credit card bill. I called yesterday to cancel it and found myself in the middle of a lengthy — and creepy — exit interview. It went something like this.

ME: I’d like to cancel this account.

AOL: Alright. Sorry you’re leaving us. How do you usually connect to the internet?

ME: I have a cable connection.

AOL: And what do you usually use the internet for?

ME: I don’t want to answer these questions.

AOL: Are you ashamed of what you use it for?

If this is part of AOL’s customer service script, I’d like to ask them to remove it. If it is not, I’d like to ask that John Ashcroft be reassigned to tech support. Thank you.

Posted by jim at 11:46 AM ||